Anthony AI FAQ.

Anthony AI is AI-powered IT support that works inside Microsoft Teams for small businesses with 1 to 30 employees. It troubleshoots problems in chat, performs user-approved remote fixes on Windows and Mac, and builds a shared company knowledge base from every resolved issue.

It's AI. No outsourced call center, no ticket queue. Anthony processes your question, searches your company's knowledge base, hits the web when needed, and responds right in your Teams chat.

Anthony can troubleshoot in chat and, with your approval, use Vision remote support to perform real fixes: driver installs, app repairs, registry cleanup, settings configuration, virus removal, and more. Not just "have you tried restarting."

No tickets. You message Anthony in Teams, Anthony works the problem right there. The conversation is the record. No portals, no ticket numbers, no waiting.

Anthony builds your company's own knowledge base automatically from real conversations and real fixes. The more your team uses it, the faster answers get for your specific environment. Every resolved issue becomes a reusable answer. Learn more about the knowledge base.

Yes. Chat troubleshooting works on any device that runs Teams. Vision remote support sessions work on both Windows and macOS through the Anthony AI desktop companion app.

No. Every Vision remote support session requires explicit user initiation and a one-time code. Anthony never connects on its own. No background access, no silent connections.

The user sees every action on screen in real time. Anthony diagnoses the issue and performs fixes. Each action is summarized back in the Teams chat. The user can end the session at any time by closing the desktop app. See the full session flow.

During a Vision session, screenshots are processed in real time for troubleshooting. They are not permanently stored after the session ends. Close sensitive windows before starting a session.

Yes. Your conversations, knowledge base, and support history are logically isolated. One customer's data is never visible to another. Full security details.

No. SOC 2 is planned but not yet complete. Current controls include encrypted connections, isolated customer data, user-approved sessions with one-time codes, real-time session visibility, and action logging in Teams chat.

Per seat, per month. No contract. $1 your first month. Core is $24.99/mo with 200 chats and 20 Vision minutes. Pro is $49.99/mo with 400 chats and 60 Vision minutes. Vision overage is $0.99 per minute on Core and $0.89 per minute on Pro. 20-minute session cap. See full pricing.

Small businesses with 1 to 30 staff using Microsoft 365 and Teams, without dedicated IT. If your team messages in Teams and has no IT person, Anthony is built for you.

No contract. Cancel anytime by asking Anthony in your Teams chat or emailing support@anthonyai.com. No hassle, no fees.

Yes. Anthony AI lives in Microsoft Teams. If your team uses Teams (and at 1-30 people, you almost certainly do), you're all set.

Search for "Anthony AI" in the Microsoft Teams App Store and click Add. No admin permissions or IT background required. Once installed, open a chat with Anthony AI and follow the onboarding steps.

Anthony provides what was tried, what was found, and what a specialist should do next. If you need to bring in outside help, you're handing them a full diagnostic instead of starting from zero.

Anthony AI provides best-effort IT support. Most common issues are resolved directly. For problems beyond safe resolution, you get a full diagnostic summary. Anthony is not a substitute for incident response, compliance projects, or critical infrastructure work.