Anthony AI works with sensitive systems and business conversations. Here is exactly how remote sessions work, what data is processed, where the product runs, and what controls you keep.
Every Vision remote support session starts with an explicit action from the user. The user opens the Anthony AI desktop app, copies a one-time verification code, and pastes it into the Teams chat. Anthony cannot initiate a connection on its own. There is no background access, no silent connection, no always-on agent.
If the code is not pasted, nothing happens. If the user closes the desktop app, the session ends immediately.
During a Vision remote support session, Anthony analyzes what is visible on screen to diagnose and fix the issue. Session screenshots are processed in real time for troubleshooting and are not permanently stored after the session ends.
During chat conversations, Anthony processes the text of your messages, your company's knowledge base entries, and any relevant context from previous conversations to provide accurate support.
Before starting a Vision session, close any banking, payroll, HR, or other sensitive content you do not want visible during the session. Anthony processes what is on screen to do its job. Minimizing sensitive windows beforehand is the simplest way to keep that information private.
Anthony AI runs on cloud infrastructure and uses a small set of providers for AI, payments, web delivery, and remote support. Here is what each provider does and when it is involved.
| Provider | Role | When involved |
|---|---|---|
| Microsoft Azure | Application hosting, database, knowledge base storage, key management | Every interaction |
| Cloudflare | Website hosting, edge protection, DNS, Zero Trust access for remote bridge | Every interaction |
| OpenAI | AI reasoning for chat troubleshooting and orchestration | Every chat message |
| Anthropic | AI vision analysis for remote desktop sessions | Vision sessions only |
| Perplexity | Web search for current information | When Anthony searches the web |
| Stripe | Payment processing | Billing events only |
| MeshCentral | Remote desktop connection infrastructure | Vision sessions only |
Your company's conversations, knowledge base, and support history are logically isolated from every other customer. One customer's data is not visible to or accessible by another. Knowledge base entries are scoped to your organization.
Anthony AI is designed for everyday SMB IT support. It is not a substitute for incident response, regulated compliance projects, critical infrastructure administration, or enterprise security operations. Fixes are best-effort. When a problem is beyond what Anthony can safely handle, you get a full diagnostic summary to hand to a specialist.
Anthony AI does not currently hold SOC 2 certification. SOC 2 is planned but not yet complete. Today's controls include: encrypted connections, isolated customer data, user-approved sessions with one-time codes, real-time session visibility, automatic session timeouts, and action logging reflected in Teams chat.
For questions about security, data handling, or compliance, email hello@anthonyai.com.
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