Fix Library · Windows

Windows 11 September 2026 updates: every known issue and the KB that fixes it.

Updated September 25, 2026

Microsoft's September 8 security updates, KB5124008 for Windows 11 24H2 and 25H2 and KB5124012 for 26H1, fixed August's Teams and Outlook crashes on ARM PCs and then broke Remote Desktop badly enough that Microsoft shipped an out-of-band fix six days later (KB5129195 and KB5129194). Here is every issue Microsoft has confirmed for the August and September updates, the exact symptom, and the KB that resolves it, with a source and a date on every claim. Current builds as of this update: 26200.9457 (25H2) and 26100.9457 (24H2) after the out-of-band update, 28000.2956 (26H1).

Find your symptom
Remote Desktop drops after a few minutes or hangs at "Please wait for the Remote Desktop Configuration" Teams and the new Outlook will not open, or close instantly, on a Surface Pro 11 or Surface Laptop 7 USB headset or speaker shows "This device cannot start (Code 10)" or has no sound Printing or PDF export fails with System.IO.FileFormatException since August "Microsoft Defender Antivirus is turned off" keeps appearing, but it is on "The trust relationship between this workstation and the primary domain failed" after the update Desktop background went black or mouse cursor settings reset after the August preview update Two October 13 deadlines: Windows 11 24H2 Home and Pro, and Windows 10 ESU Quick answers

Remote Desktop drops after a few minutes or hangs at "Please wait for the Remote Desktop Configuration".

Remote DesktopFixed by KB5129195 / KB5129194

After the September 8, 2026 security update (KB5124008 on 24H2 and 25H2, KB5124012 on 26H1), Remote Desktop Services can become unstable: RDP connections fail after several minutes, sign-ins fail, and servers hang at "Please wait for the Remote Desktop Configuration". Microsoft Management Console, the RDS Licensing Diagnoser, File Explorer, and even the Windows Update page can stop responding on the affected machine.

Microsoft opened the issue on September 11 and resolved it with out-of-band updates on September 14: KB5129195 for Windows 11 24H2 and 25H2, KB5129194 for 26H1, and KB5129241 for devices enrolled in hotpatching. The affected list covers every supported Windows client and Windows Server 2012 through 2025; Windows 365 and Azure Virtual Desktop are not affected.

Cause

A regression in the September cumulative update's Remote Desktop components. Microsoft has not published a deeper root cause; the fix is the out-of-band update, which is cumulative and carries all of September's security protections plus a fix for CVE-2026-62721, a User-Mode Power Service elevation-of-privilege vulnerability.

The fix

  1. On the machine that hosts Remote Desktop (the terminal server, the office PC people connect to, or the small-business server), open Settings, Windows Update, and select Check for updates. Install the September 14 out-of-band update: KB5129195 on Windows 11 24H2 or 25H2, KB5129194 on 26H1. Windows Server gets its own out-of-band package for the same issue; check Windows Update or the Microsoft Update Catalog for your Server version.
  2. Restart. Then confirm the build: press Win+R, type winver. 25H2 should show 26200.9457, 24H2 26100.9457, 26H1 28000.2956 or later.
  3. If your IT person deployed Microsoft's temporary Group Policy mitigation last week, nothing needs to be undone before installing the out-of-band update.
  4. If Windows Update itself is stuck on a loading indicator because of this bug, restart once and try again; that hang is one of the documented symptoms and clears after the reboot in most reports.
Status, September 23, 2026: resolved by the September 14 out-of-band updates; install them on any machine that hosts Remote Desktop.

Teams and the new Outlook will not open on a Surface Pro 11 or Surface Laptop 7.

Teams · OutlookFixed by KB5124008 / KB5124012

After the August 11, 2026 security updates (KB5121003 on 24H2 and 25H2, KB5121000 on 26H1), Microsoft Teams and the new Outlook for Windows fail to launch or close unexpectedly on ARM-based PCs such as the Surface Pro 11 and Surface Laptop 7. Classic Outlook, Word, Excel, and other apps are not affected. Microsoft says the failure is most likely on new or freshly imaged PCs that have not yet installed any Microsoft Store updates, which is exactly the state of a laptop you just unboxed for a new hire.

The fix

  1. Install the September 8 update or later: Settings, Windows Update, Check for updates. KB5124008 (24H2 and 25H2) or KB5124012 (26H1) resolves it, and the September 14 out-of-band updates above include the fix too.
  2. If you cannot update yet, use Microsoft's workaround: open Microsoft Store, select Downloads, then Check for updates, and install the latest Auto Super Resolution Package (version 1.0.19.0 or later). Then relaunch Teams.
  3. On a brand-new ARM laptop, let the Microsoft Store finish its first round of app updates before you judge anything else; that alone clears it in Microsoft's description of the bug.
Status, September 23, 2026: resolved by the September 8 updates. Opened September 1, resolved September 8.

USB headset or speaker shows "This device cannot start (Code 10)" or has no sound.

AudioPartially fixed, still open

After KB5124008 (and KB5124012 on 26H1), some USB Audio Class 1.0 devices fail to start or produce no audio. Symptoms Microsoft lists: "This device cannot start (Code 10)" in Device Manager, no output, volume controls stuck at zero or unresponsive, Sound settings that will not open, and devices that work in stereo but fail in 8-channel or 3D audio modes. The issue is limited to USB Audio Class 1.0 devices, which describes a lot of older headsets, USB speakerphones, and DACs still sitting on small-office desks. It affects every supported Windows client and Windows Server 2012 through 2025.

What works now

  1. Install the September 14 out-of-band update (KB5129195 or KB5129194). It resolves the multichannel symptom: devices that failed in 8-channel or 3D modes work again.
  2. If a device only fails in a multichannel mode, switch it to 2-channel in Sound settings, Advanced, as a stopgap; Microsoft cites customers restoring audio this way.
  3. For the remaining symptoms (Code 10, no output at all), there is no public fix yet. Microsoft's guidance for organizations is to open a case with Support for Business for a workaround. Rolling back KB5124008 restores audio in reports but removes September's security fixes, so treat that as a last resort on a single machine, not a fleet.
  4. Check whether the device is really USB Audio Class 1.0: in Device Manager, under Sound, video and game controllers, a generic "USB Audio Device" entry using usbaudio.sys is the tell. Devices with vendor drivers are not in scope.
Status, September 23, 2026: mitigated, not resolved. The out-of-band update fixes multichannel modes; Microsoft says it is still working on the rest.

Printing or PDF export fails with System.IO.FileFormatException since the August update.

PrintingFixed in the September .NET update

After the August 11, 2026 .NET Framework cumulative updates (KB5120710 on Windows 11 24H2, KB5120708 on 25H2, KB5120713 on 23H2, KB5120705 on Windows Server 2022, and the matching packages for Windows 10 and Server 2019), applications built on Windows Presentation Foundation fail with a System.IO.FileFormatException when printing or generating PDF or XPS output that uses certain fonts, Calibri among them.

That is not Word or Edge; it is the line-of-business software small businesses print from every day, invoicing, reporting, and practice-management apps. BleepingComputer's readers named a veterinary practice system whose report printing broke, and Crystal Reports-based tools share the same pipeline.

The fix

  1. Install the September 2026 .NET Framework cumulative update. It is a separate package from the monthly Windows update, so it can be pending even when Windows says it is current: Settings, Windows Update, Check for updates, and confirm in Update history that a September ".NET Framework" cumulative update is installed. The September 8 packages are KB5126052 on Windows 11 24H2 and 25H2, KB5126053 on 26H1, KB5126424 on 23H2, and KB5126048 on Windows 10 1809 and Windows Server 2019; Microsoft lists no known issues for the Windows 11 packages. The .NET runtime updates that land the same day, KB5126104 (.NET 8.0.31), KB5126105 (.NET 9.0.20) and KB5126106 (.NET 10.0.12), are separate packages and are not the fix for this issue. Microsoft marks the printing issue resolved in that update and later.
  2. If an app must print before you can update, Microsoft's temporary workaround is an AppContext switch, Switch.MS.Internal.TtfDelta.DisableCmapAndSbitOverflowProtection=true, added to the application's .exe.config file under the runtime element. It disables security protections from the August update, so remove it once the September .NET update is on.
  3. Rule out the printer first when only one machine is affected: if the same app prints from another PC that has the September .NET update, the app is fine and the update is the whole story.
Status, September 23, 2026: resolved in the September 2026 .NET Framework cumulative update.

"Microsoft Defender Antivirus is turned off" keeps appearing, but it is on.

DefenderFixed by Defender 4.18.26080.4

From late August 2026, Windows and Windows Server machines running the latest Defender Antivirus updates showed notifications that Defender is turned off, at startup and intermittently afterward, while every setting reported it active. The notifications persisted even with notifications disabled. Microsoft confirmed the antivirus was working the whole time and resolved it in the Defender Antivirus platform update version 4.18.26080.4 on September 17, 2026.

The fix

  1. Open Windows Security, Virus & threat protection, Protection updates, and select Check for updates. The platform update installs alongside definitions.
  2. Confirm the platform version: Windows Security, Settings (the gear), About, and look for Antimalware Client Version 4.18.26080.4 or later.
  3. Do not install a second antivirus to "fix" it. The notification was wrong; protection never lapsed.
Status, September 23, 2026: resolved September 17.

"The trust relationship between this workstation and the primary domain failed" after the update.

Active DirectoryMitigated, fix pending

After KB5124008 (or KB5124012) and later updates, some domain-joined Windows 11 PCs lose their secure channel with an on-premises Active Directory domain. Users cannot sign in with valid domain credentials and see the trust relationship error; cached sign-in may still work, and the domain controllers themselves are fine.

The trigger is narrow: the update makes Windows honor an existing Machine Identity Isolation setting, a Credential Guard feature that is only supported when the domain controllers run at the Windows Server 2025 functional level. If nobody in your office has turned that feature on, this does not apply to you. If a consultant enabled it on a Server 2019 or 2022 domain, it does.

Microsoft's workaround

  1. Disable Machine Identity Isolation the same way it was enabled: the Intune policy, the Group Policy setting, or, if set directly in the registry, the MachineIdentityIsolation value under HKLM\SYSTEM\CurrentControlSet\Control\Lsa or HKLM\SOFTWARE\Policies\Microsoft\Windows\DeviceGuard, changed from 2 to 0. Back up the registry first.
  2. Restart the PC.
  3. Reset the secure channel from an elevated PowerShell prompt: Test-ComputerSecureChannel -Repair -Credential (Get-Credential), entering domain admin credentials when prompted.
Status, September 23, 2026: mitigated. Microsoft plans a future update that temporarily stops enforcing the feature while it is improved.

Desktop background went black or mouse cursor settings reset after the August preview update.

PersonalizationFixed by KB5124008

The optional August 27 preview update KB5120998 caused two cosmetic but alarming failures on 24H2 and 25H2: desktop backgrounds reverting to solid black, with slideshow and contrast settings possibly affected, and mouse cursor customizations reverting on non-English Windows installations. Setting them again did not stick, because the bug stopped the values loading at all. Both were resolved by KB5124008 on September 8.

  1. Install KB5124008 or later through Windows Update, restart, then set the background and cursor once more. They hold after the fix.
  2. Going forward, skip the optional preview updates on work PCs. They arrive in the fourth week of the month, the security update two weeks later folds in whatever survived, and the preview is where this month's breakage started.
Status, September 23, 2026: resolved September 8.

Two October 13 deadlines: Windows 11 24H2 Home and Pro, and Windows 10 ESU.

LifecycleDeadline October 13, 2026

Buried in the KB5124008 release notes: Windows 11, version 24H2 Home and Pro editions reach end of updates on October 13, 2026. After that they receive no security updates, no fixes for known issues, and no support; Enterprise and Education editions of 24H2 run until October 12, 2027.

On the same day, the first year of the commercial Windows 10 Extended Security Updates program ends. Businesses that bought ESU year one and have not bought year two stop receiving Windows 10 security updates on October 13; consumer ESU enrollments were quietly extended to October 12, 2027, but that extension does not apply to the commercial program.

What to do this week

  1. On every Windows 11 PC, press Win+R, type winver. If it says version 24H2, open Settings, Windows Update, and install Windows 11, version 25H2. It is an enablement package on 24H2, so it installs like a monthly update and restarts once. If 25H2 is not offered, the PC is under a safeguard hold; it will appear when the hold clears, and the hold is listed on Microsoft's release health page.
  2. On any Windows 10 PC still in the office, check Settings, Update & Security, Windows Update for the ESU enrollment state. If the machine was enrolled through the business program, budget year two or plan the replacement now; if it cannot run Windows 11, October 13 is the date its security updates stop.
  3. Do not confuse the two Octobers: 24H2 Enterprise and Education, and consumer-enrolled Windows 10, run to October 12, 2027. Home, Pro, and business-ESU Windows 10 stop on October 13, 2026.
Status: fixed dates. 20 days from this update.

Quick answers.

Is KB5124008 safe to install?

Yes, with the September 14 out-of-band update KB5129195 alongside it. KB5124008 fixes August's Teams and Outlook crashes on ARM PCs and the black-desktop bug, and it carries September's security fixes. Its own regressions, Remote Desktop instability and multichannel USB audio failures, are fixed by KB5129195, available through Windows Update and the Microsoft Update Catalog.

What is KB5129195?

The September 14, 2026 out-of-band cumulative update for Windows 11 24H2 and 25H2 (builds 26100.9457 and 26200.9457). It resolves the Remote Desktop Services instability introduced by KB5124008, fixes Plan9 folder sharing for WSL and Hyper-V Linux VMs, fixes 8-channel and 3D USB audio modes, and adds protection for CVE-2026-62721. KB5129194 is the same fix for Windows 11 26H1, and KB5129241 is the hotpatch version.

Why will Teams not open on my new Surface laptop?

The August 2026 security updates broke Teams and the new Outlook on ARM-based PCs, mostly new or freshly imaged ones that had not run Microsoft Store updates yet. Install the September 8 update (KB5124008) or later, or update the Auto Super Resolution Package from the Microsoft Store as a workaround.

Why did my accounting or reporting software stop printing after the August update?

The August 2026 .NET Framework update broke printing and PDF export in WPF-based applications that use fonts like Calibri, throwing System.IO.FileFormatException. The September 2026 .NET Framework cumulative update fixes it; install it through Windows Update and check Update history to confirm.

Do I need to do anything before October 13, 2026?

If any PC runs Windows 11 24H2 Home or Pro, move it to 25H2 through Windows Update before October 13, when 24H2 Home and Pro stop receiving updates. If any PC runs Windows 10 under the business Extended Security Updates program, year one ends the same day; buy year two or replace the PC.

When it is not the update.

Three honest exclusions. If Remote Desktop fails from every client to a machine that has the September 14 out-of-band update installed, look at the network or the VPN before Windows.

If one user cannot sign in and the domain trust message is absent, it is far more likely a lapsed license, an MFA change, or a lockout than anything on this page, so check whether Microsoft 365 is down and the account before the PC. And a PC that started crashing across every application after an update usually has a failing drive or bad memory; the update just made it visible.

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